Over the Teacups

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Running a Smart Restaurant: Customer Service Skills

Posted on | October 7, 2013 | Comments

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It takes good customer service skills

Customer Service Skills

Chandelier Tea Room

Smart Tips for Customer Service Skills

The restaurant and hospitality business is booming, and has become quite competitive. Eateries are trying to outdo each other to attract more high-spending patrons. One of the most effective ways to attract and keep a satisfied clientele is through outstanding customer friendly service. The following smart brief restaurant tips illustrate ways to establish customer good customer service skills.

Smart Brief #1: Train Servers to be Friendly and Polite

This is probably one of the most important aspects of a good restaurant. Employees should be taught to respect customer concerns and to proactively handle mistakes. Simply using good listening skills can go a long way to defuse awkwardness between customers and servers. Encourage employees to smile and make casual chit-chat to help visitors feel welcome and appreciated.

Smart Brief #2: Cater to a Specific Clientele

If your establishment is family friendly, keep a ready supply of safe toys to occupy the little ones, along with an age-appropriate menu that includes healthy selections. On the other hand, if your eatery has more of a traditional tea room or tea bar lounge environment, help employees to select uniforms that are comfortable and appealing and appropriate. Servers should feel comfortable and confident when interacting with customers, not self-conscious or on display.

Smart Brief #3: Ambiance

Create an attractive physical environment. Display a welcoming atmosphere through a clean facility, eye-catching décor, clean windows and doors, and easy-to-read signs, as well as menus. Work with an experienced printer like EBA Printing Milwaukee to develop signage and menus that customers will appreciate. Color print that is easy to read for all entrees will help visitors select menu items.

Smart Brief #4: Service

Provide courteous service tailored to customers’ needs. If guests come to your tea shop to unwind or talk business, train the servers to approach customers with those interests in mind. Alternately, if your restaurant offers a buffet spread, ensure that all dishes are kept fresh and hot to the specified temperature. If there is a promotional angle to your establishment, like singing “Happy Birthday” on a customer’s special day, remind your employees to participate in an upbeat way unless someone is uncomfortable doing so.

Smart Brief #5: Turn a Negative to a Positive

Promptly address serious complaints or disputes. When a dissatisfied customer asks for the manager, calls the restaurant, emails, or sends a letter, the concern should be taken care of at once. Remember that an unhappy customer is likely to complain to possibly twenty people, and your eatery’s reputation will suffer.

Maintaining a positive workplace environment is good for everyone, from customers to employees and managers. Working with qualified professionals for printing services and training needs will optimize the dining experience and ensure repeat business.


About the Author

Jennifer Petersen is a tea enthusiast, Certified Tea Professional, teaches various aspects about tea as a business, and a marketing consultant to the beverage industry. Always fascinated by other people who love tea, she is a life-long student and admirer of those who choose tea as a lifestyle.